This write up is about our experience with the Solar water heaters from Racold which we had installed at our apartment complex. To keep it short and precise, these are the reasons why you should AVOID buying Racold’s solar water heating solutions.
Low Build Quality
The 500 Litre tank leaks like a funnel just after two years. Apparently the welds just went off.
Short Sighted Design Choices
The tank is made of MS (mild steel). Even the so called technicians from Racold do not know how to weld and repair it.
Ridiculous Customer Care
This the most important reason why one should ditch Racold. Their customer care is an absolute mockery of everything customer-care.
- Their contact numbers are Non-responsive.
- Their contact emails are Non-responsive. (tried email@example.com, and firstname.lastname@example.org)
- Their WhatsApp contact guys are absolute useless’s who hide behind anonymity and keep repeating “our technician will call you”.(That is over a month of asking for updates on our complaint).
- Here’s a link to their straw-man contact-us page – http://www.racold.com/contact-us/